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NZ Tilers Forum How Do I Avoid A Cowboy Tiler

Discussion in 'NZ Tilers Forum' started by Bob Neary, Sep 23, 2012.

  1. Bob Neary

    Bob Neary Tiling Forum Moderator Staff Member

    Hello everyone, thought I might start a thread for the sake of Mr and Mrs J. Bloggs. about what they can do to ensure their Tiling job will be a million dollar success.
    So what advice do you have that that will help them avoid getting a cowboy tiler.
    I thought for a start, to consider where they should go to get a good tiler. I had a lady come in today asking for a tiler. Good start I thought. Also asking friends or workmates of any tilers they know.
    Anyother tips?
    DavidCarr and jay like this.
  2. Alan jackson

    Alan jackson Tiling Products Support

    Very difficult sometimes to avoid the cowboys as they often have the gift of the gab so to speak. If not they simply would nt get any work. Personally beleive tha there is a lot to be said for word of mouth advertising. Find out wh a tiler has worked for before and contact those people. Ask them how they got on and how they're job went. This of course does not give any real guarantees as even good tilers have bad days sometimes. I do think it is a worth while exercise though as it gives you half a chance of getting a good one.
    Jacqui and Dean Nicholl like this.
  3. Stewart @ SPM Design

    Stewart @ SPM Design Serious Contributor

    The only way I could possibly recommend to guarantee not getting a cowboy tiler, would be to get me.....(;0)

    All other ways are fraught with risk and uncertainty.....!
    AOS Tiling likes this.
  4. Alan jackson

    Alan jackson Tiling Products Support

    As I said ... The gift of the gab... ;p
  5. Joe @ Hillhead Tiling

    Joe @ Hillhead Tiling Awesome Contributor

    If a customer could see an example or two of the tilers work then that can work too.
    I won a nice house this week by that means.
    My specialist herringbone floor swung the deal my way.
    Andy Carroll likes this.
  6. mike

    mike Serious Contributor

    ask to see some of their work and check out their references. don't pay till it's finished and if they have to pop back to do a finishing touch at a later time, hold back some money till you're totally satisfied
  7. Grace's Dad

    Grace's Dad Tiling Forum Moderator Staff Member

    When it comes to seeing examples of other guys work, the problem can be as I've seen a lot locally, there are guys who can make a beautiful job but with no waterproofing, expansion joints and spot fixing. Nice looking work done quickly at low cost but just doesn't last.
    Andy Carroll likes this.
  8. ray

    ray Superb Contributor

    the best recomendaions you can get is off another trade man who s standards and work are first class they now the diffrence and would never recomend some one they would not use them selfs. i have recommened plummer plasters sparks chippes who s work i rate. and been recommened by the same all great trades men.never had a come back. when i have seen failurs and asked where did you get him well he did my freinds and they said he was great .well there book keeper not realy the best people to jugde a building job .so many people think they have had a good job done dont know the diffrence .
    Bob Neary, jay and Grace's Dad like this.
  9. Bob Neary

    Bob Neary Tiling Forum Moderator Staff Member

    Yes references from people who have seen their work and you trust is good. But I think that if you can, ask to to view it yourself.
    Had this conversation about references yesterday. You might get a phone no. Of the tilers previous customer, but it might be bogus.
    What about a short questionnaire for the customer to ask a tradesman?
    This might at least give Joe Bloggs an idea of the the tilers knowledge.
    What questions should Joe ask his tradesman then?
  10. jay

    jay Awesome Contributor

    Word of mouth
    Dean Nicholl likes this.
  11. mike

    mike Serious Contributor

    if it;s a bathroom you could ask if they intend using bagged or tubbed adhesive?
    do you recommend tanking the wet area?
    there's many more to ask but i've seen so many cowboy jobs where the 'tiler' has never heard of tanking or simply says it's unnecessary and use tubbed adhesives rather than cement based/bagged adhesives even on large tiles.
    MosaicGirl, Bob Neary and jay like this.
  12. Bob Neary

    Bob Neary Tiling Forum Moderator Staff Member

    Who do you think are the main players are that can influence the outcome of a job? Large or small? And what do you think they can do to assist towards a successful outcome?
  13. AOS Tiling

    AOS Tiling Superb Contributor

    The tiler Bob. He's either going to undertake the works correctly or if he feels he cannot due to factors such as his own ability or the quality of the substrate / suitability of the products being provide, he should either raise these concerns and address the issues, or walk.
    Albert and Bob Neary like this.
  14. jay

    jay Awesome Contributor

    First place of contact// the tile shop have reputable tilers on your list as it reflects on the shop

    they get a rough job the shop gets bad criticism as well for recommending them
    ray likes this.
  15. Grace's Dad

    Grace's Dad Tiling Forum Moderator Staff Member

    Hard balancing act for shops though Jay. there's a lot of busy cowboys who's business they want!
    That's why most will push anyones cards along with a disclaimer!
    You're right though that its what they should be doing.
    jay likes this.
  16. Bob Neary

    Bob Neary Tiling Forum Moderator Staff Member

    We won't recommend anyone in particular But we do have a short list of about 12 tilers who are trade loyal. Based on feedback we will hi light 3 to 5 although it's common knowledge the any on the list produce good work. The list is a printout that is given to the customer, then it's upto them to make the choice. For me personally, I will take the time to chat and sound out the guys that are regular customers. That way I get a bit of insight about their abilities, techniques and quality of products they use for a given situation.

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